Bella Terra Landscape and Garden Center

Tony and his team did an amazing job installing our new front walkway. They were very nice, attentive, and left the job site clean after every work day. We are very happy with the high quality products and designs.

For 49 years my family has, across many states, had a fresh cut Christmas tree for the holiday. This year's tree was in a class of its own. 6 weeks up, she was still green, fragrant and drinking water until we took her down yesterday for the Boy Scouts to haul away. Tree shopping was a delight: hot cocoa for the grands and a warm outdoor fire and chairs set the upcoming holiday stage just right. Many, many thanks! The Kuhlman Family

NOTE, this review pertains to the landscaping team, NOT the garden center which I hear is great.

AVOID THIS PLACE. Poor customer service, poor communication, they don't care about you or your money. 4 months of pulling teeth to get any info, basically took my money and ran.

March 12: Initial call with my request for a walkway, spoke to Tina who was wonderful.

March 14: After a few quick emails, I got all the requested info to them and scheduled the consultation.

April 9: Consultation went great, I'm told designs are 4-6 weeks out.

April 11: I'm sent a fairly expensive invoice to pay for the upcoming design. I pay it.

April 16/17: I receive another invoice for the consultation that's already happened. Not happy about it but okay, I pay it.

May 21: I email Rebecca, who sent me the invoice, requesting an update as it has been almost 6 weeks. No reply.

June 2: I call the main #, get Tina again. She's surprised it's late, tells me Ashley has already left but will get me an update tomorrow.

June 3: Tina emails me a catalog, asks me to pick some things, tells me Ashley will give me a design by end of week. I thank her and tell her my catalog choices.

June 17: I still don't have an invoice or a design. I get an email from Tina to schedule a call with Ashley to discuss selections.

June 19: Call is on time, we discuss selections, she says she'll have the design for me soon.

July 8: I get an email from Ashley with an invoice for the walkway install. It's 50% over budget and has some incorrect details. No mention of the multiple missed dates, just a request for a large sum of money for an inaccurate design and a few terse emails. I reply with concerns over the inaccuracies and ask if a design should be attached as I still haven't received one.

July 9: Ashley sends the design. Design is inaccurate to our discussions and is in no world worth the amount paid for a design. I point out the problems with the design - not the price, just the inaccuracies.

July 11: I call the main number, tell (Michelle?) I have been waiting for 4 months and have some frustrations, ask if I should talk to her or Ashley about them. She says Ashley is busy and but said she will call me back.

Now: It's been a couple hours and is past their closing time, so I'm not expecting a call back.

Final Thoughts:
These folks are right down the road from me, so I'd been excited to get work done by them for years. The experience has been so incredibly disappointing. I feel disrespected and, frankly, I feel scammed. I hope something is salvageable, but the money and time wasted with this company is unfortunately all non-refundable.

Tina is great. Good customer service, good communication, good followthrough.

Ashley is unprofessional at best, incompetent at worst. Probably highly overworked from the sounds of it, in which case I sympathize, but the lack of communication and followthrough for a customer that has already paid is inexcusable.