Econo Lodge Inn & Suites Rehoboth Beach

Well we checked in last night and the first thing we noticed was that the tub had a giant crack in the bottom that had a lovely coat of some type of plaster across it to halfway fix it. Then we noticed that the TV only had about 10 good channels. I had been driving since 11pm the night before and just wanted to relax and watch anything that wasn't news to calm my mind. And with two young girls who also enjoy TV anything they could have watched would have been nice too. I kept calling the front desk with no answer, so we decided to go down to the pool and on the way back I stopped at the front desk to let them know about the TV. They gave me a TV guide. I said the issue is I don't have these channels but that's was there solution at that moment. I go up....with the tv guide...same thing I have none of the channels. I go back down and tell the front desk and the response I got was "well we can't do anything from the desk" I was appalled considering my wife was the operations manager for many years at the holiday Inn express in white river vermont and I know if you have a maintenence issue you call maintenence. If they can't fix it you switch the room for someone....if you absolutely cannot find another room you either comp the room or transfer someone to a hotel in the area. She couldn't believe their only solution was to let the guest "suffer through it." Maybe there wasn't a manager on duty at the time, but you would say that...you would say "I'm so sorry my manager isn't here, let me call them and see what we can do" not "well I can't do anything from the desk".
Then my daughter went to take a shower after swimming in the pool and the shower was broken as well. It wasn't that it just didn't have water pressure....you turned it all the way up and it had a water drip....as if a faucet was accidently left on a small amount....I did not go to the front desk with that issue because I knew what the response would be...they can't do anything from the desk.....so I called with the agency I booked through hoping maybe the hotel staff would react better to them trying to take care of it....and the travel agent kept calling with no answer and then eventually emailed the General manager and now we have to wait for the situation to be rectified. This is probably the worst experience I have ever had at a hotel because it's the only time I've encountered an issue where staff won't do anything to try to find a solution. And I know they had extra rooms because all I had to do was look at the direct web page and see what was available to book. I don't believe the front desk didn't have a solution to the problem, it really just felt like they didn't care about their job or me, or that they clearly were not qualified for their positions. I would love for this situation to be fixed. But we will see if that happens.....if the hotel reads this....my name is annakah....my husband's name is kyler. The reservation was under loveless for June 5th to 6th. I'm sure you can go back in your system and find it, and we really hope to hear a response from a manager Monday.

We checked in and floor wasn’t even vacuumed one bed was the only thing clean and the bathroom is horrible. Boogers on wall, you have to hold down toilet knob the whole entire time for it to flush, stain on door, shower head coming out of wall, floor was sticky with stains, and tub is absolutely disgusting my grandma couldn’t even bathe the whole 4 days we stayed. Couldn’t use microwave and fridge wasn’t cold enough. One worker was horrible and disrespectful to everyone.

The room stinks and we got a non smoking one... it sounded like we were going to fall threw the shower when me and my kids took a shower.. and my youngest is 12! The neighbors next to us were loud until 130!